Hello AI answers every call to your practice, med spa, or salon, books appointment requests, answers questions from your own content, and runs real after-hours on-call triage for medical teams. Day and night.
Set up in under 10 minutes · No calendar or software changes · Cancel anytime
85%
of unanswered callers never call back — 62% book with a competitor
24/7
coverage, including lunch rushes, weekends, and after hours
<10 min
from signup to your AI assistant answering calls
How it works
A warm, natural voice greets callers with your custom message, no hold music, no phone tree, no voicemail black hole.
Answers questions about your services, pricing, hours, and policies from a private knowledge base built from your website, and only says what you've approved.
Name, callback number, service, and preferred time, confirmed on the call. Your team gets a text instantly and confirms. You stay in control of the schedule.
If a caller insists on a person or something is urgent, Hello AI politely connects them to your line during business hours.
For medical practices: urgent/routine triage, 911 deflection, and escalation to your on-call provider, not just a voicemail. More below.
Call logs with transcripts, requests, knowledge base, greetings, hours, and on-call settings. Signed webhooks push it all into your CRM or ticketing system too.
Most AI receptionists just take a message after hours. Hello AI runs true triage: it deflects emergencies to 911, lets the caller decide urgent vs. routine, and escalates urgent calls to your on-call provider, with a full audit trail. No medical advice, ever.
911 first
Every call opens with an emergency reminder to dial 911.
Caller triages
Urgent or routine, the patient decides, Hello AI never diagnoses.
On-call alerted
Urgent? We call your on-call provider: “accept to connect.”
Never dropped
No answer cascades to the next provider, then texts the whole team.
Plays well with your stack
Signed webhooks deliver call starts, full transcripts and summaries, appointment and refill requests, and urgent escalations to any endpoint, so your CRM, ticketing system, Zapier, or Make automations stay in sync without polling.
call.startedcall.ended + transcriptrequest.createdescalation.startedBuilt for your front desk
Never miss a patient call, plus true after-hours on-call triage with 911 deflection and provider escalation. No medical advice, ever. HIPAA-aligned deployments available.
Answer treatment questions from your own service menu, capture consult requests, and keep your providers off the phone. On-call available for post-procedure concerns.
Your stylists stay with clients while Hello AI handles the phone, requests, pricing questions, hours, and directions.
Answering service by specialty
Specialty-specific call handling, after-hours triage, and FAQs, built for the way patients actually call your practice.
Dental front desks are busiest exactly when the schedule is full and hands are gloved. A missed new-patient call isn't a missed message, it's a high-value case that books with the practice down the street. Hello AI answers every call with your greeting, captures the details, and texts your team instantly.
Dermatology runs two front desks at once: cosmetic consults and medical visits, each with different questions and urgency. Hello AI answers both from your approved content, quoting your actual service menu, never generic internet information, and captures every consult before it drifts elsewhere.
Pediatric practices field their most anxious calls after hours, a fever at midnight, a rash on a weekend. Hello AI gives parents a calm, immediate answer and a clear path: emergencies to 911, urgent concerns to your on-call pediatrician, routine questions to the morning. It never gives medical advice; clinical judgment stays with your team.
OB-GYN practices can't treat the phone as nine-to-five: a pregnant patient's concern can arrive at any hour and needs a fast, reliable path to a provider. Hello AI answers routine scheduling during the day and, after hours, deflects emergencies to 911 and escalates urgent concerns to your on-call provider.
For chiropractic offices, the phone is the growth engine, most calls are new patients and scheduling, and they arrive while you're hands-on with a patient. Hello AI answers every one, quotes your services accurately, and captures the booking so a full table never costs you a new client.
Veterinary phones ring with two very different calls: a new client ready to book, and a frightened owner whose dog just got into something at 10pm. Hello AI answers both, captures new-client details before they call the clinic across town, and gives after-hours callers a clear path: emergencies to the nearest ER vet, urgent concerns to your on-call veterinarian. It never gives medical advice.
See all specialties, meet the AI receptionist for medical practices, compare Hello AI vs. other answering services, or read about HIPAA compliance.
FAQ
Hello AI answers immediately with your custom greeting, helps the caller request an appointment or get answers about your services, and texts your team the details. If a caller insists on a person, Hello AI can transfer the call to your line during business hours.
When you're closed, Hello AI opens with a 911 emergency reminder, then asks whether the matter is urgent or routine, the caller decides, and Hello AI never gives medical advice. Routine calls become morning messages. For urgent calls, Hello AI alerts your on-call provider and tells the patient they'll be called right back. If that provider doesn't answer, Hello AI moves to the next provider in your rotation, and if no one accepts, it texts your whole on-call team the callback details. Every attempt is logged as an audit trail.
Yes. Set a single on-call provider, a weekly round-robin rotation, or a day-of-week schedule, plus date overrides for holidays, vacations, and coverage swaps, which always take priority. Hello AI resolves who's on call in your practice's timezone at the moment each call comes in.
Hello AI captures a complete appointment request, name, callback number, service, and preferred time, and notifies your team instantly by text. Your staff confirms with the caller, so you stay in full control of your schedule. No calendar integration or software change required.
During setup, Hello AI imports your website content into a private knowledge base. You can add, edit, or remove anything from your dashboard. Hello AI only answers from your approved content, it never invents details.
Under ten minutes. Sign up, tell us about your business, and you get a dedicated phone number. Forward your existing line to it, or publish it directly, and Hello AI starts answering.
Yes. Hello AI was built by VoiceboxMD for healthcare-adjacent businesses. It never gives medical advice, keeps conversations to scheduling and general information, and we support HIPAA-aligned deployments, contact us about a BAA.
Start your 14-day free trial. Your AI assistant can be answering calls before your next appointment walks in.