Your practice name, your hours in spoken 12-hour time, an optional 911 line, three tones. Built with the same formatting code our live assistant speaks with, so nothing here says "seventeen hundred hours."
Business-hours greeting
If this is a medical emergency, please hang up and dial 9 1 1. Thank you for calling Cedar Grove Family Medicine. Please hold for the next available team member, or leave your name, number, and reason for calling and we'll get right back to you.
After-hours voicemail script
If this is a medical emergency, please hang up and dial 9 1 1. Thank you for calling Cedar Grove Family Medicine. Our office is currently closed. Our regular hours are Monday 9 AM to 5 PM; Tuesday 9 AM to 5 PM; Wednesday 9 AM to 5 PM; Thursday 9 AM to 5 PM; Friday 9 AM to 5 PM. Please leave your name, a callback number, and a brief message, and our team will return your call when we reopen. If your matter is urgent and cannot wait, please say so clearly in your message.
What Hello AI would say right now
"If this is a medical emergency, please hang up and dial 9 1 1. Thank you for calling Cedar Grove Family Medicine. We're currently closed. We'll be open tomorrow at 9 AM. I can still take an appointment request or answer questions. How can I help?"
Notice the difference: a voicemail script is frozen text, so it recites your whole week. Hello AI computes "We'll be open tomorrow at 9 AM." fresh on every call, then actually helps the caller instead of taking a message.
Email me these scripts
The next step up
The best voicemail script still ends in voicemail: roughly 6 in 10 missed callers never call back. Hello AI replaces the frozen script with a receptionist that answers, tells the caller exactly when you reopen, books their request, takes refills, and escalates urgent after-hours calls to your on-call provider. Run the numbers in the missed-call calculator or hear it on the after-hours page.
FAQ
Four things, in this order: an emergency disclaimer directing true emergencies to 911, who the caller reached, when you reopen (spoken in 12-hour time, never '17:00'), and exactly what to leave in the message: name, callback number, brief reason. Skip the full weekly hours recital; callers only need to know when you're next open.
Our opinion: no. A voicemail script is frozen text, so listing every day is the only option it has, and callers tune out by Wednesday. That's a limitation of static greetings, not a virtue. A dynamic system says just the one relevant fact ('we'll be open tomorrow at 9 AM'), which is what Hello AI computes fresh on every call.
It's not universally mandated, but it is standard risk-management guidance for any clinical line, and malpractice carriers recommend it. There's no downside: it costs three seconds and can prevent a voicemail from sitting between a patient and an emergency room. We default it on for medical, dental, and med spa lines.