An AI phone assistant that answers, understands your business, captures what the caller needs, and — for medical practices — runs real after-hours on-call triage. All of it on one flat plan.
Answering
No hold music, no phone tree, no voicemail — day, night, weekends, and through the lunch rush.
A warm, human-sounding assistant greets every caller with your own message. No menus, no “press 1”.
It searches a private knowledge base built from your website and only answers from what you've approved. If it doesn't know, it says so and takes a message — it never invents details.
Name, callback number, service, and preferred time, confirmed on the call and texted to your team instantly. You keep control of the schedule — no calendar integration required.
For medical practices: patient, date of birth, medication, and pharmacy captured into a structured refill queue. It never gives dosing advice or promises approval.
During business hours, a caller who insists on a human is connected to your line.
Upload your customer list and inbound calls are matched by phone number, so the assistant stops asking for details you already have.
After hours
The part most AI receptionists skip. Built for medical practices, and it's what a real answering service is actually for.
Every after-hours clinical call opens with an emergency reminder before anything else happens.
It asks whether the matter is urgent or routine and routes accordingly. It does not perform nurse triage, assess symptoms, or give medical advice.
Urgent calls dial your on-call provider and wait for them to accept. No answer cascades to the next provider in the rotation, then texts the whole team as a fail-safe.
Single provider, weekly rotation, or day-of-week schedule — plus date overrides for holidays and coverage swaps, which always win.
Every attempt is recorded: who was called, when, and the outcome — so you can show exactly how an after-hours call was handled.
Connected call duration is captured, which your biller can use for time-based telephone E/M coding.
Records
Not just a notification — the full record, in your dashboard and pushed anywhere you want it.
Each call is transcribed with an AI summary, plus a recording link. Timestamped turn-by-turn, not one flat block of text.
Each call is marked resolved, needs follow-up, or unresolved — so you can filter what a human still has to deal with instead of reading every summary.
Appointments, refills, and callbacks arrive as fields you can act on, with urgency and after-hours flags.
An announcement is spoken at the start of every call by default, with wording you control — several states require every party to be told.
Integrations
A real API and signed webhooks — not a screenshot of a dashboard.
call.started, call.ended, request.created, and escalation.started delivered to your endpoint, HMAC-signed so you can verify authenticity.
A failed delivery retries with backoff for ~24 hours, and the event id is stable across attempts so you can dedupe. Nothing is silently dropped.
Pull calls, transcripts, recordings, and dispositions; manage your knowledge base and contact directory — authenticated by API key, no dashboard session required.
Both accept webhooks directly, so you can wire Hello AI into a CRM or ticketing system without writing code.
Control
Every setting applies to the very next call. Nothing to redeploy, no support ticket.
Separate open and after-hours greetings, business hours per day, and your own timezone.
Non-booking businesses can switch the assistant to capture requests instead — it then never offers to schedule anything, and you choose what it calls them.
A text the moment a request comes in, so nobody has to watch a dashboard.
Sign up, answer a few questions, get a number. Forward your existing line or publish the new one.
FAQ
No, by design. It captures a complete appointment request — name, callback number, service, and preferred time — and texts your front desk to confirm and enter it. That means no calendar integration, no software change, and no risk of the AI double-booking your schedule.
Never. It answers only from content you've approved, keeps conversations to scheduling and general information, deflects emergencies to 911, and lets the caller decide whether something is urgent. All clinical judgment stays with your team.
Prescription refill capture, 911 deflection, and after-hours on-call triage with provider escalation are for medical and med-spa practices. Salons and other businesses get everything else — answering, knowledge, requests, recordings, webhooks, and the API.
Yes. It's a flat $199/month with unlimited calls and a 14-day free trial — no per-minute billing and no feature tiers.
Unlimited calls, every feature included, 14-day free trial. Set up before your next appointment walks in.