Hello AI is the AI phone assistant for medical practices, med spas, and salons, built by VoiceboxMD, a company focused on voice AI for healthcare. We build for the front desk that's busiest exactly when the phone rings most, and for the 9pm caller who deserves better than voicemail.
Why Hello AI exists
Most missed calls never call back; they book with whoever answers. And the calls that matter most, the anxious after-hours ones, are the calls practices are least equipped to take. Traditional answering services solved this with per-minute operators reading scripts. We think the better answer is software that picks up instantly, knows your practice, captures the request completely, and escalates urgent matters to a real provider, with a record of every step.
How we build
Hello AI answers scheduling and information questions only. It never gives medical advice, never assesses symptoms, and routes anything clinical to your team.
Every after-hours clinical call opens with an emergency reminder before anything else. Safety rails are not a setting; they're the default.
After hours, patients self-select urgent or routine. Hello AI routes; licensed people judge.
Calls, requests, and every escalation attempt are timestamped and visible in your dashboard, down to who was reached at 11:42pm and for how long.
Hello AI answers only from the knowledge base you approve. If it doesn't know, it says so and takes a message.
A name, a callback number, a reason. Hello AI collects what routing requires and leaves clinical detail to the conversation between patient and provider.
VoiceboxMD builds voice AI for healthcare. Hello AI is its phone-assistant product for appointment-driven practices, with HIPAA-aligned deployments and BAAs available for eligible healthcare customers.
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