AI Phone Assistant & After-Hours Answering Service for Medical Practices
Hello AI answers every patient call and runs true after-hours on-call triage: 911 emergency deflection, urgent/routine sorting, and escalation to your on-call provider with a full audit trail. No medical advice, ever. HIPAA-aligned deployments available.
Front desks are busiest exactly when phones ring most. Hello AI answers instantly, during rushes, lunch, and after hours, so patients never hit voicemail.
Hello AI captures the patient's name, callback number, and preferred time, and texts your staff immediately. Your team confirms, your schedule stays yours.
Hello AI never gives medical advice and keeps conversations to scheduling and logistics. Emergencies are deflected to 911; sensitive matters are captured or escalated.
Built by VoiceboxMD for healthcare. Ask us about BAAs and compliant deployments for your practice.
When you're closed, Hello AI deflects emergencies to 911, lets the patient decide urgent vs. routine, and escalates urgent calls through your on-call rotation, reaching a real provider, or texting your whole team if no one answers. Every step is logged.
Triage, not diagnosis
The caller chooses urgent or routine. Hello AI routes, it never gives medical advice.
On-call rotation
Single, weekly, or day-of-week schedules, with holiday and vacation overrides that always win.
Escalation with proof
“Reached Dr. Lee at 11:42pm”, a complete audit trail for every urgent after-hours call.